Technical Support
Need help with Marble Shooter: Zuma Blast on iPhone or iPad? Send us the issue details and we will review your request as soon as possible.
How to Contact Us
Email us at support@nextthings.com. For faster troubleshooting, please include:
- Your device model, such as iPhone 15 or iPad Air.
- Your iOS or iPadOS version.
- The app version and build number, if visible in the App Store or in the app.
- A short description of what happened and the steps that led to it.
- Screenshots or a short screen recording, if they help explain the issue.
- For purchase issues, the product name and Apple order information. Do not send payment card numbers or passwords.
Common Troubleshooting
- Close and reopen the app.
- Restart your device.
- Update Marble Shooter: Zuma Blast from the App Store.
- Update iOS or iPadOS if a system update is available.
- Check that your network connection is stable, especially for ads, rewards, purchases, and cloud services.
- Make sure your device has enough free storage.
Purchases and Restore Purchases
In-app purchases are processed by Apple through the App Store. If a purchase is completed but the item is not delivered, reopen the app, check your network connection, and use the app's restore purchase option if available.
If you need a refund, please request it through Apple using your App Store purchase history or Apple's official refund support flow. We cannot view full payment details and we do not receive your payment card information.
Ads, Rewards, and Notifications
Rewarded ads and other online features depend on network availability and third-party service status. If a reward does not appear after watching an ad, wait a moment, return to the game screen, and confirm that your connection is stable before trying again.
If notifications are enabled in a future version, you can manage notification permission in iOS Settings.
Privacy
For information about data collection, advertising, analytics, purchases, and support information, please read our Privacy Policy.
Business Information
Marble Shooter: Zuma Blast is published by NextThings. This support page is intended for App Store users and App Store review support requirements.